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NICE Systems is a ConvergeOne Elite Partner and a leader in real-time contact center solutions including adept customer service solutions.

Our new webinar features NICE Uptivity’s advice for businesses to transition to a more modern way of managing today’s technological changes: Game Changing Performance Management.

NICE Uptivity Performance Management tools break down barriers to consolidating, analyzing and acting on your operational performance, quality and voice of the customer metrics

This prerecorded webinar is hosted by ConvergeOne Practice Director, Bret Lathrop. The presentation, led by NICE Uptivity WFO Evangelist, Greg Cummings, shows how you can operate your business through understanding the new multi-channel way of information flow. Customer and employee experiences can be enhanced by:

Providing a real time view of statistics, collaborative information, and personalized communication through compiled dashboards for supervisors and agents alike.
> Enable supervisors to more efficiently manage teams based on individual needs
> Allocate tasks based on priority through utilizing toolset to manage basic tasks
> Carry out assigned tasks quickly and accurately
> Improve speed of answer to customer requests
> Leverage powerful reporting – friendly, easy to use
> Reduce customer cost of talk and wrap time
> Increase employee motivation and communication

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Register To View The Webinar

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Register To View The Webinar

Register To View The Webinar