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Traditionally, contact centers take a long time to evolve – but customers are demanding immediate change, and the cloud allows organizations to move quickly. As a result, organizations of all sizes are moving their contact centers to the cloud. By 2018, more than 50 percent of contact center workloads will be cloud-based. This trend continues into workforce optimization (WFO), with 49 percent of contact centers moving their WFO solutions to the cloud by the end of this year. The cloud offers many benefits:

  • Built-in business continuity
  • Hardware savings
  • Automatic software updates
  • Ease of scalability
  • Lower upfront costs
  • Increased speed to benefit

However, the transition to cloud isn’t always seamless. Many organizations fail to develop a proper cloud strategy, instead adopting a “hope for the best” mindset. To harness the full potential of cloud, organizations must define their goals and devise a plan for how the migration will work. Our new educational webinar – “The Future of WFO in the Cloud is NOW,” presented by Brad Snedeker, Director, Innovation Center, Calabrio, and Bret Lathrop, Practice Manager, ConvergeOne – will provide clarity on how to maximize success with the cloud.

In this webinar, you’ll learn more about:

  • The ingredients of a successful WFO cloud strategy
  • Migration considerations and timelines
  • Security considerations when moving WFO to the cloud
  • The Calabrio ONE solution

 

 

 

 

Register To View The Webinar

Register To View The Webinar